After the screening step, complaints outside the PAWG’s mandate will not  be examined  Complaints within the mandate but without  sufficient facts will be closed at the evaluation step.  A  feedback letter attached with complaints list is, at this stage, required to report to Commune Council. However, it is recommended that the identification of any persons in the each complaint shall not be allowed. When the investigation is  completed  and the issue resolved at the step 7,  a feedback letter is also provided to Commune Councillor. The decision has to be made public on the information board, so  the complainant can follow up the complaint resolution by PAWG if he/she wants to.,        

All documents related to the Accountability Working Group framework are available:

• Structure of NAWG and C/PAWG’s
• Accountability Box
• NAWG meeting activities
• PAWG meeting activities
• PAWG Monthly Report
• National PSO meeting
• Contact PAWG numbers by each province
• Complaint Investigation and Resolution Manual
• Complaint Investigation and Resolution Training
• Complaint data tracking

Guidelines and Letters 

1. Decision on Revised NAWG
2. Decision on Establish NAWG and NSG
3. Guildeline on Revised PAWG
4. Decision #015 Include 3 NAWG Member
5. Letter #30 PSGO recuritment
6. Letter #112 SGOs Payment Procedure
7. PSO TOR
8. Working Procedure for NAWG
9. Letter #029 on PAWG
10. Letter #008 Strengthening PAWG