Message from the Prime Minister

Accountability

ARE YOU AWARE OF COMPLAINTS RESOLVED?

After the screening step, complaints outside the PAWG’s mandate will not  be examined  Complaints within the mandate but without  sufficient facts will be closed at the evaluation step.  A  feedback letter attached with complaints list is, at this stage, required to report to Commune Council. However, it is recommended that the identification of any persons in the each complaint shall not be allowed. When the investigation is  completed  and the issue resolved at the step 7,  a feedback letter is also provided to Commune Councillor. The decision has to be made public on the information board, so  the complainant can follow up the complaint resolution by PAWG if he/she wants to.,        

 

 

Guidelines and Letters